Customer Care


We hope you are happy with your goodies from Carmen Lorenza. If not, you can certainly return your product(s). You can exchange the product(s) for a different color or model within 30 days, or receive a refund.

C&L Guarantee
Carmen Lorenza jewellery has been designed for the elegant and sophisticated women and we want you to be able to enjoy our jewellery for as long as possible. In order to maintain the quality of your jewels we advise you to take care of your products by not exposing it to creams and/or oils. Also please do not expose your jewellery directly to perfume, as this will help you enjoy the golden coating on your products. It is also advised not to wear your jewellery while swimming or exercising.

Returns & Exchange

  • You have the right to return the item(s) within 14 days after receiving your order
  • If you want to return the items products must remain unused
  • The packing receipt must be included in your return
  • Shipment costs are the customers’ expense
  • Carmen Lorenza can refuse a refund if signs of usage are shown
  • Please include your order number within your return package
  • The money will be transferred back within 14 days
  • You can always send us an email with questions to: info@carmenlorenza.nl