Disclaimer & Privacy Policy

At CarmenCollectables, we prioritize the protection of your personal data and ensure that your privacy is safeguarded with the highest standards of security. We are committed to processing your personal information responsibly and in full compliance with applicable privacy regulations. Our goal is to provide you with exceptional service while respecting your right to privacy. To access certain areas of our website, we require users to provide personal details. Please take a moment to review the information below regarding how we handle your data.

What Personal Information Do We Collect?

When you register on our website or place an order, we collect specific personal details to ensure the smooth processing of your order and to offer tailored services. The personal information we collect includes:

• First and Last Name
• Shipping and Billing Address
• Phone Number
• Email Address
• Banking Information
• IP Address

What Data Is Collected When You Visit Our Website?

When you visit our website, we collect non-identifiable data that helps us improve user experience. This includes:

• Internet Service Provider (ISP)
• Browser Type
• Device Type
• Referring Site (where you came from)
• Navigation and Clicking Behavior on Our Website

Login Details

If you create an account and make a purchase, we do not store your password directly. Your account will be accessible after logging in, and you can update your password at any time.

How Do We Use Your Information?

We use the personal information we collect to:

• Personalize and optimize your experience on our website
• Process orders efficiently
• Provide access to restricted areas of our website
• Identify you as a user for future interactions

At CarmenCollectables, we only process the essential data necessary for each specific purpose and do so in a responsible and transparent manner.

Storage and Use of Your Information

We utilize cookies to track your behavior on our website and recognize you during future visits. Cookies are small files placed on your device that allow us to gather anonymous data regarding your browsing patterns. This helps us understand how users engage with our website and improve the overall experience. We use Google Analytics to collect and analyze anonymous data for website optimization.

When processing orders, we store your personal details as long as necessary to fulfill our obligations (such as returns, warranty claims, and customer support). If you'd like us to delete your data, please send us an email at info@carmenlorenza.com.

Privacy and Managing Your Personal Data

If you'd like to update your personal information or request that we no longer contact you, please visit your account settings on our website. We are dedicated to keeping your personal data secure and will only share information with trusted partners involved in the processing of your order.

For any questions related to our privacy policy or if you'd like to update your personal data, please reach out to us at info@carmenlorenza.com. We may update our privacy statement from time to time, and any changes will be communicated on this page.

Newsletter

By subscribing to our newsletter, you'll receive updates on CarmenCollectables new collections and promotions. We use MailChimp to manage our newsletter distribution. Only your name and email address are collected for this purpose. Each email includes an unsubscribe link if you wish to opt out at any time.

Social Media

When you follow us on social media platforms, we may be able to access certain public details, such as your name, profile photo, and other publicly available information. If you'd like to limit the information we can see, you can adjust your privacy settings on the respective social media platform. Additionally, you may encounter our ads on social media after visiting our profiles.

Partners

At this time, CarmenCollectables does not feature any special partner links on our website.

Order Information

To process your order, we require the following details:

• First and Last Name
• Email Address
• Payment Information

These details are necessary to complete your transaction and to manage returns, warranties, and customer service.

Third-Party Services

We do not share your personal details with third-party companies, except for those involved in the delivery or payment processing of your order. In the event of a legal obligation, your information may be disclosed, but only to comply with such requirements.

Contact Us

If you have any questions regarding our privacy policy, or if you'd like to update your personal data, please do not hesitate to contact us at info@carmenlorenza.com.