Returns & Exchange

  • You have the right to return the item(s) within 14 days after receiving your order
  • Products must remain unused if you want to return the items
  • The packing receipt must be included in your return
  • Shipment cost are the customers’ expense
  • Carmen Lorenza can refuse a refund if signs of usage are shown
  • Please include your order number within your return package
  • The money will be transferred back within 14 days