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When is my order shipped?
Your order is normally shipped within 24-48h after placing an order on working days, at last within 3 working days. If you have special request or if you are in a hurry, do not hesitate to send us an e-mail or to add a note to your order.
I would like to return an item. What now?
If you have not worn your item yet and wish to return it, you may do so and get a full refund. Reach out to info@carmenlorenza.com to obtain a return label for a nominal fee of €2.50 within NL and €5,95 within the EU.
How do I return my items?
Kindly send an email to: info@carmenlorenza.com. The cost of your return is only 2.50 euro.
Do I get my money back?
Discover our hassle-free return policy: if your item(s) are unworn, you can always get a full refund!
What is your return term?
No stress, we've got you covered. Return your items within 30 days.
I received an incorrect or broken item. What now?
Your satisfaction is our top priority. If there's any issue with your order, simply let us know and we'll take care of it at our expense: info@carmenlorenza.com.