Privacy
Disclaimer & Privacy Policy
At CarmenCollectables, we prioritize the protection of your personal data and ensure that your privacy is safeguarded with the highest standards of security. We are committed to processing your personal information responsibly and in full compliance with applicable privacy regulations. Our goal is to provide you with exceptional service while respecting your right to privacy. To access certain areas of our website, we require users to provide personal details. Please take a moment to review the information below regarding how we handle your data.
What Personal Information Do We Collect?
When you register on our website or place an order, we collect specific personal details to ensure the smooth processing of your order and to offer tailored services. The personal information we collect includes:
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First and Last Name
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Shipping and Billing Address
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Phone Number
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Email Address
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Banking Information
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IP Address
What Data Is Collected When You Visit Our Website?
When you visit our website, we collect non-identifiable data that helps us improve user experience. This includes:
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Internet Service Provider (ISP)
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Browser Type
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Device Type
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Referring Site (where you came from)
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Navigation and Clicking Behavior on Our Website
Login Details
If you create an account and make a purchase, we do not store your password directly. Your account will be accessible after logging in, and you can update your password at any time.
How Do We Use Your Information?
We use the personal information we collect to:
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Personalize and optimize your experience on our website
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Process orders efficiently
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Provide access to restricted areas of our website
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Identify you as a user for future interactions
At CarmenCollectables, we only process the essential data necessary for each specific purpose and do so in a responsible and transparent manner.
Storage and Use of Your Information
We utilize cookies to track your behavior on our website and recognize you during future visits. Cookies are small files placed on your device that allow us to gather anonymous data regarding your browsing patterns. This helps us understand how users engage with our website and improve the overall experience. We use Google Analytics to collect and analyze anonymous data for website optimization.
When processing orders, we store your personal details as long as necessary to fulfill our obligations (such as returns, warranty claims, and customer support). If you'd like us to delete your data, please send us an email at info@carmenlorenza.com.
Privacy and Managing Your Personal Data
If you'd like to update your personal information or request that we no longer contact you, please visit your account settings on our website. We are dedicated to keeping your personal data secure and will only share information with trusted partners involved in the processing of your order.
For any questions related to our privacy policy or if you'd like to update your personal data, please reach out to us at info@carmenlorenza.com. We may update our privacy statement from time to time, and any changes will be communicated on this page.
Newsletter
By subscribing to our newsletter, you'll receive updates on CarmenCollectables new collections and promotions. We use MailChimp to manage our newsletter distribution. Only your name and email address are collected for this purpose. Each email includes an unsubscribe link if you wish to opt out at any time.
Social Media
When you follow us on social media platforms, we may be able to access certain public details, such as your name, profile photo, and other publicly available information. If you'd like to limit the information we can see, you can adjust your privacy settings on the respective social media platform. Additionally, you may encounter our ads on social media after visiting our profiles.
Partners
At this time, CarmenCollectables does not feature any special partner links on our website.
Order Information
To process your order, we require the following details:
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First and Last Name
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Email Address
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Payment Information
These details are necessary to complete your transaction and to manage returns, warranties, and customer service.
Third-Party Services
We do not share your personal details with third-party companies, except for those involved in the delivery or payment processing of your order. In the event of a legal obligation, your information may be disclosed, but only to comply with such requirements.
Contact Us
If you have any questions regarding our privacy policy, or if you'd like to update your personal data, please do not hesitate to contact us at info@carmenlorenza.com.
Disclaimer & Privacy Policy
By Carmen Lorenza emphasizes the importance of processing your personal information in a reliable manner with the contemporary safeguards for the protection of your privacy. Likewise, we recognize the importance of protecting the privacy of the collected personal information as we respect the privacy rights of online visitors.Nevertheless, we want to give you the best possible service. In order to access the closed part of our website it is required to enter your details. We therefore ask you to read the information below carefully. We strive to align our product range and service with your needs, and if we become to know you this is easier. Therefore we ask your details when buying our collection. We apply strict privacy policy.
What personal details do we collect from our customers?
When you register at Carmen Lorenza, or if you place an order, we ask you to fill in your personal information. We collect all your information in accordance with applicable law in order to meet our commitments to you.
-First and last name
-Address information
-Telephone number
-Bank details
-Email address
-IP
What is stored when you visit our website?
-Internet service provider
-Browser type
-Device
-Source: site of origin
-Clicking behaviour on our website
Login details
If you ordered a product and created an account, the password is not saved yet. After logging in the saved account will be visible. Feel free to change the password after time.
What do we do with your details?
We want to adjust information to your specific needs and identify you as a user. Also, we want to give you access to details that closed parts of our website. Carmen Lorenza only processes the essential data for each type of processing. This happens properly and carefully.
Storage and usage of your details
Cookies are used to recognize your visit on our website. Cookies are small files that are sent to a customer’s browser and cookies are stored one the customer’s computer. This file tracks behaviour on our website and therefore we are able to see how our website is visited. However, the information is totally anonymous. We use Google Analytics to track (anonymous) data for site improvement.
When processing your orders and provide follow-ups we will store your details as long as necessary. Send us an email if you want us to delete your personal details.
Privacy & changing your details
If you wish to change your personal details or if you wish to no longer be approached by Carmen Lorenza, change your details online. We are strict in securing your personal details; we will only share data with organizations that contribute to processing your order.
If you have any questions considering our privacy policy or changing your details, please send an email to info@carmenlorenza.com. We might change our privacy statement, if so updates will be mentioned on this page.
Newsletter
If you sign up for our newsletter you will be updated on Carmen Lorenza’s collection via email. We send our newsletters via MailChimp, within this tool only your email address and name is collected. All newsletters contain an opt-out link in case you wish to unsubscribe from receiving further newsletters at any time.
Social Media
We are able to view some of your personal details if you follow us on our social media accounts, as an example your name, friends, profile photo and other public information. If you do not want us to see your personal details you could change your own privacy settings on your social media account. After visiting our page you might encounter our advertisement.
Partners
We do not have any special partner links on our website.
Orders
We need the following information to process your order: first and last name, email address and bank details. This information is collected in order to complete the order and to save the details in case of returns, warranty and service.
Third parties
We will not share your details with any third party companies besides companies that are involved in delivery or payment processes. If there is a legal obligation to disclose your information, this would be the only reason to do so.
Contact us
Please contact us if you have any questions about our privacy policy: info@carmenlorenza.com. You can contact us from Monday to Friday between 9:00 a.m. and 6:00 p.m. CET.
FAQ
When is my order shipped?
Your order is normally shipped within 24-48h after placing an order on working days, at last within 3 working days. If you have special request or if you are in a hurry, do not hesitate to send us an e-mail or to add a note to your order.
I would like to return an item. What now?
If you have not worn your item yet and wish to return it, you may do so and get a full refund. Reach out to info@carmenlorenza.com to obtain a return label for a nominal fee of €1.95.
How do I return my items?
Kindly send an email to: info@carmenlorenza.com. The cost of your return is only 1.95 euro.
Do I get my money back?
Discover our hassle-free return policy: if your item(s) are unworn, you can always get a full refund!
What is your return term?
No stress, we've got you covered. Return your items within 30 days.
I received an incorrect or broken item. What now?
Your satisfaction is our top priority. If there's any issue with your order, simply let us know and we'll take care of it at our expense: info@carmenlorenza.com.